Terms and Conditions for Bermondsey Carpet Cleaners

These Terms and Conditions set out the basis on which Bermondsey Carpet Cleaners provides domestic and commercial carpet cleaning, upholstery cleaning, stain removal, deodorising, and related specialist services. By making a booking, the customer agrees to be bound by these terms. These provisions are designed to be fair, transparent, and consistent with standard UK consumer and business practice. They apply to every service unless we agree otherwise in writing.

In these Terms and Conditions, references to “we”, “us”, and “our” mean Bermondsey Carpet Cleaners, and references to “you” or “the customer” mean the person or business requesting the service. A booking is any confirmed request for cleaning, inspection, quotation acceptance, or attendance at a property. The contract begins when we confirm the booking, whether by phone, email, text message, or another written method.

We reserve the right to refuse or cancel a booking where we consider that the work is unsafe, unlawful, outside our scope, or likely to be materially different from the information supplied at the time of booking. Any quote or estimate is based on the details provided by the customer, and the final price may change if the actual condition, size, access, or level of contamination differs from the description given.

All bookings are subject to availability. When you request a service, we may ask for details such as the type of flooring or fabric, approximate room sizes, access arrangements, parking limitations, and any prior treatments. This information helps us allocate suitable equipment, cleaning solutions, and time. If the customer provides incomplete or inaccurate information, we may adjust the price, alter the service plan, or decline to proceed where necessary.

To confirm a carpet cleaning appointment, we may issue an email, text, or verbal confirmation summarising the agreed service, estimated duration, and price. It is the customer’s responsibility to review this information carefully. If any detail is incorrect, you should notify us promptly before the scheduled appointment. Failure to do so may affect the outcome of the work and any related complaint.

We aim to arrive within the agreed time window, but all arrival times are estimates rather than guarantees. Delays may occur because of traffic, weather, equipment issues, or previous appointments overrunning. If we anticipate a significant delay, we will try to notify you as soon as reasonably practicable. We are not liable for indirect loss arising from reasonable scheduling changes, provided we have acted with reasonable care and skill.

The customer must ensure that the property is reasonably ready for cleaning at the agreed time. This includes providing access to the premises, clearing small and fragile items, and ensuring that water, electricity, and any other necessary utilities are available unless otherwise agreed. We may move light furniture where appropriate, but we are not required to move items that are heavy, fixed, valuable, unstable, or likely to cause damage.

We will use appropriate methods and cleaning products based on the materials and condition encountered. However, some carpets, rugs, fabrics, and underlays may react unpredictably to moisture, agitation, detergents, or pre-existing wear. By using carpet cleaning services in Bermondsey or any other location, you acknowledge that age, fibre type, previous cleaning history, and hidden damage can affect the final result. We do not guarantee removal of every stain, odour, mark, or residue.

If the customer asks us to work on a delicate, antique, untreated, or otherwise sensitive item, we may require written acknowledgement of the risks before proceeding. We will exercise reasonable care and skill, but the customer remains responsible for informing us about known issues such as colour loss, shrinkage, past water damage, pest treatment, mould, adhesive failure, or loose seams. Failure to disclose such matters may limit any remedy available under these terms.

Payment terms will be explained at the time of booking or before the service begins. Unless we agree otherwise, payment is due on completion of the work and must be made in the manner we specify, which may include bank transfer, card payment, or another approved method. We do not usually accept deferred payment unless there is a separate written agreement. Any deposit requested for larger or specialised jobs will be clearly stated in advance.

All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on our trading status and the wording of the quotation. If VAT applies, it will be shown separately where required by law. Any extra work requested on site, or any additional time needed because of unexpected conditions, may result in an additional charge. This can include extra rooms, heavily soiled areas, difficult access, or specialist stain treatment.

For business customers, invoices may be issued with specific payment deadlines. If payment is not received by the due date, we may charge reasonable late payment fees and statutory interest where permitted by law. For consumer customers, we will only seek charges that are lawful and clearly communicated in advance. We may suspend further services or refuse future bookings until outstanding balances are settled. Title to any goods supplied remains with us until full payment is received.

Cancellations must be made as soon as possible. If you need to cancel or rearrange a booking, please provide reasonable notice so that the slot can be offered to another customer. Where we have already reserved time, staff, materials, or specialist equipment, we may retain some or all of any deposit if the cancellation is late or the job is abandoned without sufficient notice. The exact amount will depend on the circumstances and the losses we have reasonably incurred.

If you cancel within a short notice period before the appointment, we may charge a cancellation fee where this is fair and proportionate to the work reserved. If our team attends the property and cannot gain access, or the customer is not present where presence is required, we may treat the booking as a late cancellation or failed attendance and charge accordingly. This is particularly relevant for professional carpet cleaning services that involve dedicated scheduling and travel.

We may also cancel or reschedule a booking if circumstances beyond our reasonable control prevent us from carrying out the service safely or properly. These circumstances include severe weather, unsafe premises, illness, equipment failure, or restrictions imposed by law or public authority. In such cases, we will seek to rearrange the appointment at a mutually convenient time, but we will not be responsible for losses that are not reasonably foreseeable or directly caused by our breach.

Our liability is limited to losses that arise as a direct result of our negligence, breach of contract, or failure to use reasonable care and skill. Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited under English law. The customer’s statutory rights, where applicable, are not affected.

Although we take great care when delivering Bermondsey carpet cleaning and related services, we are not responsible for pre-existing damage, hidden defects, structural weakness, loose finishes, colour instability, or deterioration caused by age or prior misuse. We are also not liable for items left in the work area unless damage is caused by our negligence. The customer should remove or protect valuables, documents, electronics, ornaments, and fragile items before the appointment.

Where we handle water-based equipment, cleaning agents, or extraction systems, minor residual dampness, temporary odour, or slight changes in appearance may occur as part of a normal cleaning process. Such effects do not automatically amount to a breach. If a complaint arises, the customer must allow us a reasonable opportunity to inspect the issue and, if appropriate, return to carry out remedial work. Remedies may include re-cleaning, partial adjustment, or other proportionate action at our discretion.

Waste handling and disposal will be carried out in accordance with applicable UK waste regulations and environmental requirements. We will not knowingly dispose of waste unlawfully, and we expect customers to cooperate where special disposal arrangements are needed. This may apply to contaminated materials, removed textiles, collected debris, packaging, or any waste created during the service. If the customer asks us to remove items beyond normal cleaning waste, we may charge extra for lawful transport and disposal.

Customers must disclose any hazardous or regulated materials before the service begins. We do not accept responsibility for handling asbestos, biological contaminants, sharps, chemicals, or other dangerous substances unless we have specifically agreed to do so in writing and in compliance with all relevant legislation. If such materials are discovered unexpectedly, we may stop work immediately and leave the area safe as far as reasonably practicable. Any additional cost caused by the discovery of prohibited waste may be passed to the customer where permitted by law.

We reserve the right to refuse to touch, remove, or clean items that could breach waste regulations, health and safety rules, or our own operational policies. If a property contains heavily contaminated soft furnishings, pest infestation, or material that cannot lawfully be processed through ordinary cleaning methods, we may recommend specialist contractors or alternative disposal routes. Compliance with environmental obligations is a shared responsibility, and customers must not ask us to act unlawfully.

All information supplied during booking and service delivery will be treated in line with applicable data protection law. We use customer details solely for managing enquiries, providing quotations, confirming appointments, issuing invoices, and maintaining service records. We do not sell personal data. Where third parties are involved in payment processing or administration, they will only receive data necessary to perform those functions.

Any photographs or notes taken for operational purposes, such as before-and-after records or stain assessment, may be retained for internal use, training, quality control, or dispute resolution. We will not publish identifiable customer information without consent unless required by law. The customer should not supply unnecessary personal information when making a booking. This section does not create a separate privacy policy, but it forms part of the overall terms governing the service relationship.

Nothing in these Terms and Conditions limits the customer’s rights under the Consumer Rights Act 2015 where applicable. We will provide our services with reasonable care and skill, within a reasonable time, and at a reasonable price where these matters are not otherwise agreed. If any clause is found unenforceable, the remaining clauses will continue in full force and effect. This helps preserve the parties’ overall agreement and the practical operation of the service.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute not resolved amicably. If the customer is located outside this jurisdiction, the contract will still be interpreted in accordance with English law unless mandatory local laws provide otherwise.

We may update these terms from time to time to reflect changes in our services, operational practice, or legal obligations. Any revised version will apply to bookings made after the update takes effect. The version in force at the time of your confirmed booking will normally govern that specific appointment, unless a change in law requires immediate application.

By booking with Bermondsey Carpet Cleaners, the customer confirms that they have read, understood, and accepted these Terms and Conditions. Agreement to the booking constitutes acceptance of the service rules set out above. We recommend keeping a copy for your records. These terms are intended to provide clarity for both parties and to support a professional, lawful, and respectful service arrangement.